Fee-Based Agent Support Services
FILE STORAGE (HARD COPY)
Off-site climate controlled storage located in Sharonville, Oh (across from Sharon Woods on Rt 42) is available for hard copy files that are kept for up to 3 years. We chose a climate controlled storage facility to insure the files are not compromised by weather conditions.
Agents are required to provide their own file cabinet that locks. A spare key must be kept at the corporate office at all times to avoid loss.
There is a lock-box at the storage unit with a key for the storage unit itself. Agents will receive instructions and codes upon signing up for this service.
If you would like to look at the storage unit, please feel free to call the office to set up an appointment.
Your administration support team is here to help assist you as your business grows. Our goal is to provide the service you need...when you need it.
AGENT BACK-UP SUPPORT
If other agents or clients call the corporate office because they are unable to locate their listing/buyer agent, the office manager will address any issues reported by other agents or clients.
A fee of 25% of agent's commission is charged to the listing/buyer agent when office manager is unable to make contact with the listing/buyer agent after a 24 hour period.
In the event that agent is unable to provide service to their client for a time period of 4 weeks or more and the office manager has provided continued services during agent's absence, agent forfeits commission less a referral fee of 30% paid to listing/buyer agent at the close of transaction.
FILE SUBMISSION
From pending to sale, client files will be created on behalf of agent and file will be prepared for final submission.
Once file closing docs (HUD & Commission Check,) agent's commission check will be deposited, the complete closed file will be emailed to the agent for their records and also to the broker so agent can get paid right away.
A fee of $199 is charged to agent and deducted from agent's commission.
VACATION SERVICE
Office manager will cover agent's business while agent is out of town or taking a leave from business for a short period of time. Agent may choose which file they wish for this service.
A fee of 25% of agent's commission is charged for each file covered during agent's absence.
Services provided by the office manager may include one or all of the following: set up and be available for showings, handle calls, negotiate contracts, submit offers, coordinate closing, etc.
This service is voluntary; however, in the event that an agent does not inform the office manager of any plans to be unavailable or office manager provides services to files not included initially, this fee will apply to each file handled by the office manager and appropriate fees will be deducted from the corresponding agent's commission.